Return and Refund Policy

By placing an order with Nori Texas, you acknowledge that you have read, understood, and agreed to the terms below. These terms are designed to provide a clear explanation of our return and refund procedures and apply to all orders delivered within the United States.

Returns

Return period:
We offer a 14-day return window, meaning you can request a return within 14 days of receiving your full order.

Item conditions:
Returned items must be in good condition—either unused or lightly used—and must be sent back in their original packaging within the 14-day return period.

Return process:
Once your return request has been submitted, our customer support team will assist you with the next steps.

Area of validity:
This policy applies exclusively to orders delivered within the United States.

Return process

To initiate a return, please follow these steps:

1. Contact us:
   Email our support team at hello@noritexas.com with your order number and the reason for your return.
2. Pack the item:
   Ensure the item is securely packaged in its original packaging, including all accessories, labels, and documentation.
   Return address: 
   12 Suffrage Street
   Smethwick
   B66 3QD
   England
   
3. Send the item back:
   Follow the instructions provided by our customer support team once your return request has been approved.

Return costs

Order cancellation or incorrect order:
If you decide not to keep the item or ordered the wrong product, you will be responsible for the return shipping costs. Please note that original shipping fees are non-refundable.

Incorrect or damaged items:
If you receive an item that is incorrect or damaged, we will cover the return shipping costs.

Restocking fee:
No restocking fees are charged for returns.

Exchanges

We offer exchanges for eligible items. Please contact our customer support team for assistance.

Refund process

Inspection:
All returned items are inspected upon receipt to ensure they meet our return requirements.

Refund:
Once approved, refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Contact Us

Store name: Nori Texas
Email: hello@noritexas.com

Opening hours:
Monday – Friday: 08:00–18:00 PST
Saturday – Sunday: Closed
Public holidays: Closed

We aim to respond to emails within 24 hours (Monday–Friday). Messages received over the weekend will be addressed on the next working day.